sloki Privacy Policy

This page describes what we collect when you use sloki and how we keep that data protected. We collect personal information during account registration, identity verification, and payment processing. Our sloki platform uses this data to verify your identity, prevent fraud, comply with anti-money-laundering regulations, and improve your experience. We do not sell your personal information to third parties.

We maintain standard security practices including encryption, access controls, and regular audits. Our servers may sit outside your jurisdiction, so your data may be transferred internationally. We share data with payment processors, regulatory authorities, and law enforcement only when required by law. You have the right to access, correct, or delete your personal data subject to legal and operational constraints.

Our sloki privacy practices comply with applicable data protection laws in the jurisdictions where we operate. This policy applies to all users of our platform, including those accessing our live-dealer tables, sportsbook markets, and slot games from Jakarta, Surabaya, Bandung, Medan, and Semarang.

What data we collect on sloki

We collect personal information in several categories. During account registration, we collect your email address, password, phone number, and preferred language. During identity verification (KYC), we collect your full name, national ID number, date of birth, and proof of address. During payment processing, we collect transaction history, payment method details, and deposit/withdrawal amounts.

We also collect usage data automatically when you access sloki. This includes your IP address, device type, operating system, browser type, pages visited, time spent on each page, and game activity. We use cookies and similar tracking technologies to remember your preferences and improve your experience. You can disable cookies in your browser settings, though this may limit functionality.

We collect this data to verify your identity, prevent fraud, comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, process payments, and improve our sloki platform. We do not collect data beyond what is necessary for these purposes.

How we use your data on sloki

We use personal data to create and manage your sloki account, verify your identity, process deposits and withdrawals, and settle game outcomes. We use your email and phone number to send account notifications, payment confirmations, and support responses. We use your transaction history to detect suspicious activity and prevent fraud.

We use usage data to understand how users interact with sloki, identify technical issues, and improve our platform's performance. We analyze game activity to detect abuse, collusion, or violation of our terms. We may use aggregated, anonymized data for statistical analysis and business planning—this data cannot identify you personally.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We may share data with payment processors, regulatory authorities, and law enforcement only when required by law or to protect our legal interests.

Third-party data processors and sloki

We use third-party service providers to process payments, host our servers, and provide customer support. These processors include payment gateways (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud hosting providers, and email service providers. We require all processors to maintain confidentiality and use data only for the purposes we specify.

Our sloki servers may be located outside your jurisdiction. Your data may be transferred internationally to countries with different data protection laws. By using sloki, you consent to this international transfer. We maintain standard security practices to protect your data during transfer and storage.

We are not responsible for the privacy practices of third-party processors beyond what we contractually require. If you have concerns about how a processor handles your data, contact us through the in-app help menu and we will investigate.

Your rights regarding data on sloki

You have the right to access your personal data held by sloki. You can request a copy of your data by contacting our support team. We will provide your data in a portable format within a reasonable timeframe.

You have the right to correct inaccurate data. If your personal information changes (name, address, phone number), update it in your sloki account settings or contact our support team. We will correct the data and notify you of the change.

You have the right to delete your personal data, subject to legal and operational constraints. If you request deletion, we will remove your data from active systems, though we may retain it for legal compliance or dispute resolution. Deletion of your data will result in closure of your sloki account.

Cookies and tracking on sloki

We use cookies to remember your preferences, keep you logged in, and track your activity on sloki. Cookies are small files stored on your device that identify you when you return to our platform. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods).

We use tracking technologies including pixels and web beacons to measure how users interact with sloki. This data helps us understand which features are popular, identify technical issues, and improve performance. You can disable cookies in your browser settings, though this may limit functionality on sloki.

Third-party service providers may also set cookies on your device. We do not control these cookies, and we recommend reviewing their privacy policies. You can manage third-party cookies through your browser settings or opt-out tools provided by those services.

Data security on sloki

We maintain standard security practices to protect your personal data. Our sloki platform uses encryption (HTTPS) to protect data in transit. We use access controls to limit who can view your data. We conduct regular security audits and penetration testing to identify vulnerabilities.

However, we cannot guarantee absolute protection against all risks. Data breaches, unauthorized access, or system failures may occur despite our efforts. If we experience a breach affecting your personal data, we will notify you as required by law and take steps to mitigate harm.

You are responsible for keeping your sloki password confidential. Do not share your password with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Changes to our sloki privacy policy

We may update this privacy policy at any time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or in-app notification. Continued use of sloki after updates means you accept the revised policy. If you do not agree with changes, you may close your account and request deletion of your data.

We maintain an archive of previous versions of this policy. If you want to review how our privacy practices have changed over time, contact our support team.

Contact us about privacy on sloki

If you have questions about our privacy practices or want to exercise your rights regarding your personal data, contact us through the in-app help menu or email. Our support team responds during business hours. For urgent privacy concerns, mark your message as urgent and we will prioritize your inquiry.

If you believe we have violated your privacy rights or applicable data protection law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can attempt to resolve your concern.